Privacy Policy

Last Updated: Nov 2025

True North Event Solutions (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. We follow the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy laws.

1. Information We Collect

We may collect the following types of personal information:

Collected from you

• Name
• Email address
• Phone number
• Billing address
• Event details and preferences
• Any information submitted through our contact forms, bookings, or email communications

Collected Automatically 

When you browse our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages viewed
• Time spent on the site
• Cookies and tracking technologies (for analytics and website functionality)

2. How We Use Your Information

We use personal information to:

• Respond to inquiries and provide customer support
• Process bookings, event planning requests, and payments
• Send invoices, confirmations, or updates about your event
• Improve our website and services
• Send marketing communications if you consent
• Maintain business records as required by law

We only collect the information we need for these purposes and do not use it for anything unrelated.

3. Consent

By providing your personal information to us, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at the email listed below.

4. How We Share Your Information

We do not sell or trade your personal information.

We may share your information with:

• Service providers and vendors (e.g., venues, rentals, entertainers) as required to deliver your event
• Payment processors
• Technology providers (e.g., website hosting, email services)

All third parties are required to protect your information and use it only for the purposes for which it was shared.

We may also disclose information if required by law, such as to comply with a subpoena or government request.

5. Data Storage and Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from loss, theft, unauthorized access, or misuse.

However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. How Long We Keep Your Information

We retain personal information only as long as necessary to:

• Provide our services
• Satisfy legal or accounting obligations
• Resolve disputes

When information is no longer required, it will be securely deleted or anonymized.

7. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Withdraw consent
• Ask how your information has been used or disclosed
• Request deletion (where legally permissible)

To exercise any of these rights, contact us using the information below.

8. Cookies and Tracking Technologies

We may use cookies to:

• Improve website functionality
• Analyze website traffic
• Personalize your experience

You can choose to disable cookies in your browser settings, although this may impact website performance.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

10. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If we learn that we have collected such information, it will be deleted promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to access or correct your personal information, you may contact us at:

True North Event Solutions
Email: info@truenortheventsolutions.com
Phone: 705.738.8066